Frequently Asked Questions

Chez Betjeman and Barton, les thés, tisanes et infusions sont uniquement aromatisés naturellement. Nous utilisons pour cela autant que possible des fleurs, des fruits, des épices ou encore des herbes aromatiques. Certaines notes plus complexes à obtenir ou à conserver dans leur état naturel sont remplacées par des huiles essentielles, elles-aussi, naturelles.

Pour créer différentes adresses de livraison, rendez-vous sur votre espace personnel "Mon compte", puis sur l’onglet "Adresses". Vous pourrez alors ajouter, mettre à jour ou supprimer autant d’adresse que souhaité.

Nous avons créé sur notre site plusieurs pages pour vous aider à bien préparer votre thé. Retrouvez sur notre page Préparer le thé les règles d'or pour préparer votre thé dans les règles de l'art. Nous avons également préparé des tutoriels vidéo pour vous guider dans la préparation du thé chaud et du thé glacé.

Dès l’expédition de votre commande, Colissimo vous enverra un email de confirmation avec un numéro de suivi et un lien pour suivre son acheminement. Pour information, il peut arriver que ces mails arrivent dans vos spams/courriers indésirables.

Rendez-vous sur l’onglet « Nos boutiques» et trouvez le revendeur le plus proche de chez vous ! En cliquant sur la boutique de votre choix, vous trouverez son adresse, ses horaires d’ouverture ainsi que ses coordonnées.

In case of anomalies during the placing of your order, do not hesitate to contact our customer service, by email or by phone. Our customer service is open from Monday to Friday from 9am to 6pm.

You have the possibility to send your orders to the address of your choice. You can also add a personalized message and ask us to remove the invoice from your package. To do this, when you place your order, when you define the place of delivery and choose the method, remember to check "This order is for a third party, do not attach the invoice to the package" before proceeding with payment. The packaging of the package remains standard unless you send a special request to our customer service when you place your order. Give tea to your loved ones!

It is quite possible to attach a message to your package. To do this, when placing your order, when you have defined the place of delivery and you choose the mode, remember to tick the box "This order is for a third party, do not attach the invoice to the packageg" before proceeding to payment

To find your invoice, go to your "My account" space, in the "History and details of my orders" tab. Then you just have to download your invoice. Please note that invoices are automatically sent in paper format in your orders, except if it is a gift. 

During busy periods (Christmas), it is possible that the preparation and delivery times of your order are extended. Your orders are processed within 5 working days after the reception and may take another 5 days to be delivered. So, if after 10 days you still have not received your order, don’t hesitate to contact our customer service (open from Monday to Friday from 9am to 6pm) by phone, or by e-mail.

Each order contains the corresponding invoice in paper format. On the other hand, if your order is a gift, only the delivery note without price will be attached to the package. You can olso write a personalized message.

To pay your order online, you have the choice between the following payment methods:

1. Secure payment by credit card (VISA, VISA ELECTRON, MASTERCARD, AMEX, E-CARTE BLEUE, PAYLIB) 
2. Secure payment via Paypal
3. Bank transfer (shipping upon receipt of payment)
4. Bank check (sent upon receipt of payment) to the following address BETJEMAN AND BARTON, 68 rue de la Croix de l'Orme, 78630 MORAINVILLIERS

Your orders are registered on the day of payment and prepared the same day or the next day (according to availability of items) from Monday to Thursday. Orders placed on Friday, Saturday and Sunday are only processed on the following Monday or Tuesday. We therefore count between 2 to 3 working days between the reception and the expedition of your order. These times can be slightly longer during the Christmas period, up to 5 working days.

The delivery time by Colissimo is 2 to 3 working days for France, 3 to 5 days for Europe, 5 to 9 days for the rest of the world. In case of strong period, this provider can also know more important delays.

If you receive a damaged product, we invite you to contact our customer service directly by email. In order for your request to be processed as quickly as possible, we thank you in advance for attaching your order number and photos of the products in question to your message. Complaints made between Monday and Thursday are processed the same day, or at the latest the next day, and those received on Friday, Saturday or Sunday will be processed the following Monday or Tuesday. We take great care in the packaging and protection of our products, but we are still dependent on the treatment given to the packages upon delivery.

Payments by credit card are secured, whatever the credit card you use. During the banking transaction, you will be redirected to the page sogecommerce.societegenerale.eu. You will be able to ensure you that this last one is protected because it presents a small padlock on the left of the url of the site. A double authentication (3D secure) will then be requested.

We invite you to call directly our customer service at +33 (1) 39 75 27 71.

Once you have finished shopping, go to your shopping cart, on the right of it, click on "Do you have a coupon code?", enter your code and click on "add".

To modify or cancel your order, please contact our customer service by email sav@betjemanandbarton.com or by phone 01 39 75 28 87 so that we can propose a solution. However, we will only be able to act if the status of your order is payment accepted or in preparation.

To create an account, click on "login" at the top right of your screen, then on "No account? Create one". Once this is done, all you have to do is enter your profile information and save. All the information provided is strictly confidential.

Pour créer différentes adresses de livraison, rendez-vous sur votre espace personnel "Mon compte", puis sur l’onglet "Adresses". Vous pourrez alors ajouter, mettre à jour ou supprimer autant d’adresse que souhaité.

To change your password, go to your personal space "My account", then to the tab "Information". The, you will be able to display your password and change it. If you still have problems, do not hesitate to contact our customer service.

It is the General Data Protection Regulation (G.D.P.R.), became effective on May 25, 2018, frames the processing of personal data on the territory of the European Union. You can access the data collected about you in your "My account" space, "My personal data" section.

By subscribing to our newsletter at the bottom of the homepage, you will receive information and exclusive offers on all Betjeman and Barton products.

To take advantage of the loyalty program, nothing could be easier. 1€ spent = 1 point

As soon as 200 points are accumulated, you will receive a 10€ voucher valid for 3 months. This one will be proposed to you directly from your basket as soon as it is available. You will also be able to find your points in the space "My loyalty points" from your customer account.

Please note that this loyalty program is specific to the website https://www.betjemanandbarton.com

Nous avons créé sur notre site plusieurs pages pour vous aider à bien préparer votre thé. Retrouvez sur notre page Préparer le thé les règles d'or pour préparer votre thé dans les règles de l'art. Nous avons également préparé des tutoriels vidéo pour vous guider dans la préparation du thé chaud et du thé glacé.

For a cup of tea, we recommend infusing 2g of tea which you can measure directly with our teaspoons. With 100g, you can therefore plan to make 50 cups. For fruit and cocoa infusions, we recommend two 2g spoons, i.e. 4g. You can then fill 25 cups.

1. In the CLASSIC TEAS section, you will find all our black, green, white and other types of unflavoured teas.
2. In the SCENTED TEAS section, you will find all our blended black, green, white and rooibush teas, combined with flowery tips, citrus peel, aromas, etc.
3. In the ORGANIC section, you will find all our certified organic black, green and white teas.
4. In the HERBAL TEA & ORIGINAL INFUSIONS section, you will find all our herbal teas, "fruit water" infusions, seeds to infuse as well as our original COCAO creation.
5. The ICED TEAS section brings together all the teas to drink both hot and iced in summer.
6. In the TEA BOXES AND BAGS section you will find our best teas in boxes of 25, 48 or 100 bags.

Also find advice on choosing the best tea for each moment of your day on the pages A tea to your taste and The tea menu.

The key to your iced tea is to cold brew it! Indeed, for 1L of water (preferably spring), count 10g of tea. Leave to stand for about 4 hours in the refrigerator, filter your water and enjoy! You can add a few ice cubes, fruits and flowers for aesthetics or to reinforce the notes present! All the teas we offer at Betjeman and Barton can be consumed both hot and cold. You can still find our selection of bestsellers in the “Iced teas” category. Very low in caffeine, iced tea brings the whole family together! And if you don't have time to infuse for 4 hours, consider our Malesherbes and Pouchkine tea syrups! Line the bottom of your glass with syrup, pour some very cold water, a few ice cubes and that's it!

One of your loved ones loves tea but you don't know how to please him? Here are some ideas to guide you:

1. The gift card! Nothing could be simpler, offer the possibility of having fun on the entire website! Choose the amount of your gift, the design of the card, add a note and voila!
2. Customizable boxes! Compose your box as you wish and introduce your loved one to several products!
3. Tea boxes: in bags, in bulk or both, offer the best of tea to those who matter to you!
4. Exceptional gifts: Japanese cast iron teapots and precious wood tea cellars!

You can attach a personalized message to your order, have it delivered to the address of your choice and remove the invoice from your package by checking the box "This order is for a third party, do not attach the invoice to the package" before proceed to payment. For special attention, contact customer service directly, we will be happy to respond to your request.

Dès l’expédition de votre commande, Colissimo vous enverra un email de confirmation avec un numéro de suivi et un lien pour suivre son acheminement. Pour information, il peut arriver que ces mails arrivent dans vos spams/courriers indésirables.

You will receive an email and/or a notice in your mailbox from Colissimo indicating the place where you can pick up your package.

As soon as your order is shipped, Colissimo will send you a confirmation email with a tracking number and a link to follow its delivery. For your information, it may happen that these emails arrive in your spam/junk mail.

Rendez-vous sur l’onglet « Nos boutiques» et trouvez le revendeur le plus proche de chez vous ! En cliquant sur la boutique de votre choix, vous trouverez son adresse, ses horaires d’ouverture ainsi que ses coordonnées.

We invite you to contact our development manager directly at the following address : lucile.hardouin@betjemanandbarton.com

Our entire range of teas and herbal teas are available on our website (according to availability)! For a wider choice of tableware, accessories and delicacies, please visit our stores!